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Frequently Asked Questions
DOWNLOADING THE APP
You can download New Poker in Apple App Store and Google Play Store on your smartphone.
Apple Link -> https://apps.apple.com/ae/app/new-poker/id1663658589
If you can’t find New Poker in your app store, it probably indicates that the app is not available in your region. You can get in touch with our customer service for a direct download link.
New Poker is not available in some countries due to local regulations. You will not be able to find New Poker in the app store in the following countries:
App Store: Canada, USA, Belarus, Afghanistan, Morocco, Australia, China, Mongolia and South Korea
Google Play Store: Mainland China, USA, South Korea, Algeria, Iran, Jordan, Libya, Oman, Qatar, Saudi Arabia, Syria, Tunisia, UAE, Palestine and Yemen.
Yes, our App is free to download. However, some in-app purchases may be available for players who want to buy additional chips or access premium features
New Poker is compatible with iOS 10.0 or later and Android 5.0 or later.
Our technology is designed to all mobile systems, we guarantee that the system of your choice will give the same experience. You can use your one and only account in both devices.
Yes, you can change your username and profile picture at any time by going to the profile section of the App. The first change is free, the other changes are purchased.
You can create an account by following the steps in the ‘Register’ button in the bottom right side of the ‘Log in’ button. You may register with your e-mail or phone number.
You can reset your password on the App’s Log in page. Just click on ‘Forgot your password?’, input your phone or e-mail to receive a verification code, then set your new password.
At present, when logging in, you need to enter the user name and password at the same time, and check the agreement policy below. Then log in. If you forget to check the consent policy below, a pop-up window will appear to remind you to check it. Then check the login again, and there will be a situation where you cannot log in. At this time, you can exit the APP and then re-enter the user name, password, and check the consent policy. log in
Yes, our tables are shared together with Android and iPhone systems.
Yes, when you create an account on New Poker you can use it for all your devices.
Yes, our tables are shared in all devices to be played together.
No, it’s not necessary. You can access your account from different phones and systems.
Yes, you can use the same account to play on multiple devices, as long as you log in with the same credentials. Your account balance and progress will be synced across all devices. But you will be automatically logged out from the previous device you were logged in.
You can only play on one device at a time.
Yes, you can play with your friends on New Poker by creating private tables and inviting them to join. You can also participate in shared tables with other players from all around the world.
When creating a private table, you can set the game mode, blinds, buy-in amounts, number of seats, IP and GPS restrictions, and much more. The best feature of private tables is the video function, which allows you to play with your friends face-to-face while seeing your opponents at the same time.
You can buy Diamonds directly through the App as an In-app purchase. For other operations, you may contact your agent or club for more information.
To create or join a private table, you must go to the quick start menu. You may input the 6 digits table code or create a custom table and invite anyone to join by sharing your table code.
Yes, our poker app is available in multiple languages to accommodate players from different regions. Currently, we support English, Spanish, French, German, Portuguese, and more.
Yes, our App is designed to be user-friendly and intuitive for both beginners and experienced players. We provide guides and tips to help you learn the rules and strategies of Poker.
New Poker offers a variety of popular Poker games, including Texas Hold’em, Omaha, Short Deck 6+ and more. We also offer different game modes, such as Multi-Table Tournaments.
While on a table, you may access the Hands Records icon on the bottom left corner to check your hand summary and details. In the Main Menu, you can go to the Records section and scroll down to the Hands record menu. Also in the ‘Records’ section, you can search for Home Games, Union Tables, Shared Tables and MTT Records Datas
If you lose your internet connection during a game, the App will try to reconnect you automatically. If the connection is not restored within a certain time limit, your hand may be folded or you may be disconnected from the game. Make sure to have a stable and reliable internet connection to avoid any disruptions.
Yes, all the features in our app are available in Android.
Yes, our updates happens simultaneously for both system
You can contact your Club for the exchange.
Diamonds are non-transferable. For transferring UC and GC you can contact the Club for recalling and transferring to your friends in the same Club.
You may create a club by going to the Club menu, located at the bottom center with a crown logo. To create a club, click on ‘Create Club’, upload an image, type the name, description and your contact info and you will be ready to invite friends to your new Club.
You may join a club by going to the Club menu, located at the bottom center with a crown logo. To join a club, type the Club ID in the search area and click on “Join”.
You may join up to 10 Clubs.
You may create up to 10 Clubs.
NewPoker offers different types of chips, including Diamonds, Global Coins (GC), and Union Coins (UC). Diamonds can be used to purchase in-app skins and to play home games. Global Coins can be used in shared tables and Union Coins can be used only within your Union.
Union Coins (chips used within a Union’s table)
Global Coins (chips used on Multi-Union tables)
Yes, clubs and players from both devices can access the same club and tables no matter the operational system they are using.
No, all of our tables are shared between devices.
Yes, there are age restrictions for playing on our poker app. You must be at least 18 years old or the legal age of your country’s jurisdiction to register and play.
Yes, we take the security and privacy of our players seriously. Our app uses encryption technology to protect players’ information and transactions. To ensure our zero cheating, zero Bots policy; we have the video or voice tables, where you’re able to see the real people that you’re playing with. To prevent schemes like collusion, we have IP and GPS restrictions available.
New Poker is certified in fair card dealing. Without changing a single line of code, the team is pleased to report that our Random Number Generator (RNG), the method that decides the order in which cards are selected from the deck, has received certification from Gaming Laboratories International (GLI).
You can contact the customer service from your club, or contact your agent. For further information or inquires, you may also contact us though our e-mail email@example.com